Refund & Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Request a Return

To start a return, please contact us at hola@laftakids.com.

All approved returns must be sent to our return location in Al Nejmeh, Doha, Qatar. Our team will provide the complete return address, shipping instructions, and any applicable return shipping label by email once your return request has been approved.

Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

Customer-Initiated Returns

If you wish to return an item because of a change of mind, an incorrect size selection, or because the item does not meet your personal preferences, you are responsible for the return shipping costs.

This applies to both domestic and international returns.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or if you receive an incorrect item, Lafta Kids will cover the return shipping costs.

Please inspect your order upon delivery and contact us immediately at hola@laftakids.com if you encounter any of these issues, so our team can review the situation and arrange the appropriate solution.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Unfortunately, sale items and gift cards cannot be returned.

Please contact us if you have any questions about whether your item is eligible for return.

Exchanges

The fastest way to receive a different item or size is to return the original item, subject to our return eligibility requirements, and place a separate order once your return has been accepted.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 15 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 20 business days have passed since your refund was approved, please contact us at hola@laftakids.com.

Contact Us

For return requests, refund inquiries, or further assistance, please contact:

Lafta Kids

Email: hola@laftakids.com

Return location: Al Nejmeh, Doha, Qatar

The complete return shipping address and instructions will be provided by email following return approval.